Bookish Charm
THE EMERALD Box
THE EMERALD Box
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- 5 stars: 1 (50%)
- 4 stars: 1 (50%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
The was a very nice bundle. The pencil case, which is what caught my eye, was lovely and exactly as pictured. I added an upgrade which was primarily filled with additional sticker sets, all of which were very nice. My only hang up with this bundle was that the pictured pen set was not included and the one substituted was much lower quality. Otherwise though, this was a really good bundle.
Hi,
I’m so sorry for the late response — I only just saw your review.
I also wanted to apologize for the missing pen set. The pens you received were not meant to be a replacement for the set pictured in the bundle. I believe I simply made a mistake while packing your order and forgot to include the original pen set. That absolutely should not have happened.
I would never intentionally substitute an item, especially with something of a different quality, without letting you know first.
I’m very sorry about this, and I’d love to send you the missing pen set at no cost to you. You don’t need to place another order or pay for anything.
Thank you so much for bringing this to my attention, and I really appreciate your kind words about the rest of the bundle.
Best,
YOUR CHARM BOX
Was so excited to receive my order.The colors were so pretty and blended! The metal bookmarks were especially useful and will be displayed in my vintage books.